Frequently Asked Questions
Please contact us if your question is not answered below.
What is included in the Handbook?
Each Handbook includes your selected policies customised with your answers, your company logo, font choice, and formatting preferences.
How much does it cost?
Depending on the type of Handbook you choose, it could be as little as $495. There are no additional costs for adding your logo, theming, images or additional policies. See our pricing page for more details.
Can I choose which policies to include?
Yes, we recommend policies for you based on your choice of industry type and state, but you have complete control over the policies in your Employee Handbook.
What if I don’t have an HR background?
Then My Employee Handbook is made for you. The setup process is guided and simple, with explanations for each step. You don’t need HR experience.
Is this legally compliant in Australia?
Yes, our policies are written to align with Australian workplace laws and reviewed regularly to reflect current legislation. We do, however suggest that you run your Employee Handbook past your lawyer, to make sure it covers all of the quirks of your business.
How often should I update my handbook?
We recommend a light review of your Handbook every year, with a full review every 2 years. Along with that, you should review specific policies when legislation changes. We can send scheduled reminders to help you stay on track.
What formats can I get my handbook in?
You can download a PDF, view it as an online flipbook, or order printed copies delivered to you.
Can I order a single policy, or several policies, without ordering an entire Employee Handbook?
Yes, sometimes a single policy is all you need. Simply choose the option to purchase a single policy then follow the prompts to complete the policy. You’ll be able to download it as a Word document or a PDF.
Can I include my company branding?
Absolutely! We think the best Employee Handbooks are those that are tailored to your company – and there is no extra charge for tailoring, so bring in your branding!
What size team can My Employee Handbook be used for?
We specifically created My Employee Handbook to be useful for micro, small and medium businesses, with employee numbers from 2 to 200.
What industries can My Employee Handbook be used for?
We support a wide range of industries, including construction, retail, hospitality, manufacturing, transport, warehousing, and professional services.
How long does it take to complete?
That entirely depends on the number of policies you choose to include – each policy will include questions so it can be tailored to your business – so the more policies you choose, the longer it will take. But don’t worry – you can save your progress as you go.
Is there a contract or subscription?
No subscription is required. You pay once per Handbook and receive lifetime access to that version. However you can choose to subscribe to our updates service for only $9.00 per month, where you will receive reminders when your Employee Handbook is due for review, and when legislation changes happen that might affect your policies.
Can I edit the document after I receive it?
If you have access to a PDF editor, you will be able to edit your document after you receive it. Otherwise, we are happy to perform minor edits for our subscription customers and at a fee for others. Just contact us for assistance.
Can my staff sign the handbook?
Yes, an Employee Acknowledgement Form is included so staff can sign to confirm they’ve read and understood the content.
How do I know which policies I need?
We provide guidance for each policy so you can decide what’s relevant for your team and industry. And our team is always available if you get stuck.
What if I lose my copy?
Not a problem – we keep a backup of all Employee Handbooks and you have lifetime access, so if you lose access to yours, just contact us and we can replace it for you.
Can I order multiple handbooks for different teams?
Yes, you can create different versions for different teams or sites if needed.
Is it suitable for remote or hybrid teams?
Definitely – our digital flipbook version is fantastic for teams working off-site or at different locations.
Will someone check my answers before finalising?
Yes, we review your form to ensure everything is clear, professional, and fits together well before producing your document, and if something looks unusual, we will contact you before completing your Handbook.
What happens after I submit the form?
We’ll review your selections, create your Handbook, and deliver it in your chosen format, typically within 5 to 7 business days. If you need your Handbook sooner, we offer an Express service for an additional fee, just choose that option at checkout.
Last updated: 22 March, 2025
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